Credila Education Loan
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Grievance Feedback

At Credila, ensuring that valued customers like you are completely satisfied with our service is of utmost importance. If in case, your query remains unanswered even after going through our comprehensive FAQs, or you would like to provide feedback or you have a complaint, you could contact us in the following ways:

Credila has its own internal Greivance Redressal Mechanism, we will evaluate your complaint and evaluate your concern endeavour to address your concern suitably,


  • Online :- Write to us ( Please fill the online form available herewith.)
  • Letter :- You can post at :
    Credila Financial Services Pvt. Ltd.
    3rd Floor, Damodar Hall Building,
    Dr. Babasaheb Ambedkar Road,
    Parel (East),
    Mumbai 400 012, India
    (Please mention “grievance/ feedback” on your envelope)
  • Email:- grievance@credila.com
  • Call Us :- on 1800 209 3636
  • SMS grievance to 53636
  • Visit our nearest branch with the following verification details:-
    Loan account number
    Name of applicant / loan favouring
    Date of birth of the applicant (as provided in loan application form)
    Correspondence address
    Education Loan amount
    PMII/MI amount
    Mode of repayment
    Bank name and account number from which the EMIs are collected
    Query / Complain
    Reference ID (applicable if you have filed online compliant with us.)

(* Level wise escalation is mandatory. For the same please see our Grievance Redressal Mechanisam.)

Credila Financial Services is a Subsidiary of Housing Development Finance Corporation Limited (HDFC) . Housing Development Finance Corporation Limited is one of the leading financial services companies of India.
Credila Financial Services Private Limited Registered Office: B 301, Citi Point, Andheri-Kurla Road, Andheri (East), Mumbai-400 059, India